Business Process Outsourcing, BPO is the extension of part of work from the main area of operations to a third party where there is a better environment to perform the task(s) in terms of cost and resource availability. There are three types of BPO services; off-shore BPO services, on-shore BPO services, and near-shore BPO services. Off-shore BPO services are offering services in outsourced departments or task(s) from a far country for certain benefits, on-shore BPO services are offering services in the outsourced department from somewhere in the same country while near-shore BPO services are offering services in an outsourced task(s) from a neighboring country.
BPO services have been increasingly useful in various fields and now in almost all fields and now we can also use it in banking solutions for provision of quality, more secure and faster services to the customers. BPO services can be effectively offered in some departments of the banking system such as Data security or encryption, online banking mobile application development, customer care services, data entry or even providing online technical difficulty support to improve the banking services to a large extent. Outsourcing such departments running in the background which are not directly and would rather not be in the main focus of the banking services would make the standard of service provision better by narrowing down the focusing points of the administration. Together with that, it saves operational cost, frees up space in the working area, and improves the operational speed and quality standard of the service.
Below we will look at the banking departments UIZ performs for outsourcing banks and how the banks and customers benefit from our services.
The banking services are among the services that require a strong security system in the entire system used from the administrative section to the customers’ private account data. Out of all the service sectors, banking services have a very huge hacking rate and have been a victim of online fraud and scams. Therefore, the bank’s database system has to be installed with a strong and reliable encryption system and the data has to be regularly backed up in case of any breakdown. UIZ offers outsourcing services for this department and makes sure it maintains the security of the system and ends the chances of hacking fraud or loss of data.
Online Banking application, has simplified many banking services since their introduction and these include services like online money transfer, online internal accounts transfer, bill payments, and so on. All these actions can be performed through this mobile application without having to go to the website or even having to walk all the way to the bank branch. UIZ offers outsourcing service for the banks to outsource to us and we take care of the backend and frontend modern and sophisticated application development with convenient interface and hand-shaking gestures and hand it to you when it’s all done.
The banking services are spearheaded by customer care services. How you handle your customers determines the satisfaction they get from your bank’s services, therefore, you want to make sure to hire the best customer care team which will get a good hold of the customers and communicate in a friendly and helpful manner but also at a fast pace. It is clear that nobody likes the long on-hold waiting time we are put on while waiting to talk to the specialist and this is due to having a smaller team than required for the call influx. UIZ has an experienced customer care team in banking services who are assured to offer the high quality of service you would require for your customers. More than that is we have a very affordable price in the market which will allow you to hire relatively more personals to match the need.
Data entry is among the major and most critical departments in banking services which is always busy. From the customer’s data entry to accounts’ data entry, high attention is required as this process involves the entry of a large amount of money, and customer’s confidential details all of which also require top security. All our employees at UIZ have signed the Non-Disclosure Agreement, NDA, and even more so, sign the agreements of maintaining confidentiality in the contracts which makes them in a good position to carry out the task safely.
Among our outsourcing services is to provide technical support for the application or website we have created for the banking services. Technical difficulties in applications or websites are very common and should be solved immediately when it comes to bank-related platforms, as their persistence would harm and interfere a lot of operations to customers and cause dissatisfaction among them. To prevent this, technically skilled and experienced personnel should be hired and make sure they are available all the time to solve the issues anytime they arise without any delay. UIZ has active professionals in the field that would make sure they design the app or website with fewer bugs to prevent it but also always be there on time when it happens.
At UIZ group of companies, we offer BPO services in many departments and extended recently to banking services after seeing the impact and need of outsourcing in the banking department and it is progressing very well. Our core priorities are on quality customer services, perfectionism and being part of your growth. To learn more about our BPO services please visit the page on our website and for quick inquiry about our services call +49-30-20679116.