Chat Support Services
Live chat services and email management services help your organization to increase their level of competition. The customer who tries to communicate with your organization through email or chat channels expects a quick and accurate response. Your organization may need to respond to thousands of contacts per day. Companies struggle to maintain response times while delivering high-quality customer communication.
Email Support
UIZ is leading organizations in terms of our support sevices and have discovered that outsourcing can reduce customer care expenses while providing skilled, quality responses from specialists working as a virtual team member. We have deep experience delivering chat services and email management services with live chat support services to customers in industries including:
- Auction Sales Service
- Consulting Service
- Auto Sales Service
- Education Service
- Environmental Service
- Financial Service
- Insurance Service
- Real Estate Service
- Remote Sensing and GIS Service
- Website Design Service
Our comprehensive contact response services include:
UIZ email management and chat support management systems allow us to track inflow/outflow volumes and pending status in real time, while deriving processes and customer analytics that provide value-added insights. Dynamic dashboard reporting gives real time snapshots of process flows and performance, allowing us to consistently surpass client expectations through tight process management with services such as:
- Customer Care Services
- Technical Support
- Order Fulfillment/Verification
- Complaint/Query Resolution
Reactive and Proactive Live Chat Services
In general, we follow the variety rule while providing online live chat and email management services such as:
Reactive Chat:
Reactive chat service is a live online chat that provides a compelling human interface to help customers navigate purchase processes, make online payments or troubleshoot product or service issues.
Proactive Chat:
Another online chat service which delivers chat windows to anticipate the needs of web visitors based on a set of predefined algorithms.